1. How long is the shipping time?
Delivery Time = Processing time + Shipping time
We process orders on business days which are Monday through Friday, Eastern Standard-Times, and exclude holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
⋆ Processing Time: 5 – 15 business days (in regular seasons) or more depending on holiday seasons.
⋆ Standard Shipping: 2 - 4 weeks (in regular seasons) or more depending on holiday seasons or disease.
At the moment, our shipping cannot deliver to US Military bases. We apologize in advance for this inconvenience.
2. I've placed an order with multiple items recently, can I combine them in one package?
Since we have several different warehouses worldwide, not all items are stored in one place. When you order multiple items at a time, each item will be shipped out separately. So you will probably receive one item before the next. Don't panic if you don't receive all of your items at once…they will get to you! :-)
3. How secure is my personal information?
Bestanimestore adheres to high industry standards to protect your personal information with the best security solutions.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), widely used on the Internet to process payments securely.
4. Can I cancel my order?
Your order is only eligible to be canceled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be canceled or amended. You may modify or alter the size or style of your order.
If you want to modify or cancel the order, please send us an email to email@example.com and provide your order number and the modification you would like to make. Please allow 24 hours for us to check and feedback about this. We’ll confirm if the modification or cancellation is applicable.
Please be informed that a management and transaction fee (6% of your total order value) will be applied for the cancellation.
Full refund only applies to switching orders. Once you place new orders, our system will automatically cancel old orders and refund 100%.
5. How can track my order?
Tracking numbers are included in your shipping confirmation email. Alternatively, you may use the below links to track down your parcel(s).
⋆ https://www.usps.com/ (for US customers only)
For further assistance, please contact our Customer Service through email at firstname.lastname@example.org
I tracked down my order and the status says Return to Sender, what should I do?
In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement. For UAE / HK customers, please ensure to provide your PO Box or Zip Code (whichever is available) so your local post office can deliver your order(s) to your mailbox or doorstep.
The tracking site says Delivered but I haven’t received my order yet.
Please note that we provide a tracking number to each customer. It is the customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service for further assistance. We are not responsible for any stolen packages.
6. Could I customize my items based on your existing products?
⋆ First, you need to send us the product you want to customize via mail at email@example.com
⋆ n the email you clearly state the idea you want to customize, the more detailed the better
⋆ We will base on your descriptions and requirements to customize according to your requirements, then we will send the results back to your email